Terms and Conditions
- General Information
This web store is operated byon Stone Social OÜ (reg. nr 14940238) located at Tüve tn 34b, Kristiine linnaosa, Tallinn Harju maakond, 13418
Validity of the sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. If it is indicated accordingly, the fee for delivery of the goods will be added to the price.
The delivery fee depends on the location of the buyer and the method of delivery.
The delivery fee will be shown to the buyer when ordering. If not marked, this is a digital product that will be sent to the buyer’s email address.
Information about the goods is provided in the Online Store directly next to the goods.
Reproduction and resale of Stone Social OÜ digital products is prohibited.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required fields and select the appropriate delivery method. The amount of the fee, which can be paid via a bank link or another payment solution, is then displayed on the screen.
The agreement is set upon receipt of the amount due to the current account of the Online Store.
If the ordered goods cannot be delivered due to the expiration of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be returned within 1-2 working days. It can take up to 7 business days to receive, depending on your payment method.
Digital goods are shipped to all countries around the world. Physical products within Estonia.
Shipping costs are paid by the buyer and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia usually reach the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract. Digital products arrive dia e-mail instantly.
In exceptional cases, we reserve the right to deliver the goods within 30 calendar days.
If the Online Store has notified the buyer of delivery problems and a term exceeding 30 calendar days on the website or in the order confirmation, the term published by the Online Store shall apply.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days. In the case of digital products, there is no right of return in accordance with the conditions listed in § 53 (4) of the Law of Obligations Act.
The right of withdrawal does not apply if the buyer is a legal entity.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods. The application for withdrawal of the goods can be found on the page of the Official Gazette and must be sent by e-mail within 14 days-
The costs of returning the goods shall be paid by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to what was ordered (eg a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that the item has been returned, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for the cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sale transaction and demand the return of the goods from the buyer if the price of the goods in the online store is significantly lower than the market price of the goods due to a mistake.
Right to lodge a complaint
The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the thing and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the thing to the buyer, it is assumed that the defect already existed at the time of delivery. It is the responsibility of the Online Store to rebut the respective presumption.
The buyer has the right to contact the online store within two months at the latest by sending an e
email hello(@)stonegrowth.agency or call +372 55 16 942.
The online store is not responsible for defects that have occurred after the delivery of the goods due to the consumer’s actions or omissions (incorrect use, accident, etc.) or in the case of normal wear and tear due to the normal use of the item.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, repaired or replaced
Online store for defective goods. If the goods cannot be repaired or replaced, it will be returned
Online store for the buyer all the fees associated with the sales contract.
The online store shall respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.
- Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer (incl. Name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer.
The online store transmits personal data to the companies providing the transport service in order to deliver the goods.
The online store will send newsletters and offers to the buyer’s e-mail address only if the buyer has subscribed to the newsletter.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail.
- Settlement of Disputes
If the buyer has any claims regarding the Online Store, they should be sent to the e-mail address hello (@) stone growth.agency or by phone: +372 55 16 942.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The examination of the buyer’s complaint in the commission is free of charge.
The buyer can turn to the European Union Consumer Dispute Resolution Platform.